Legal

Privacy Policy

Last updated: April 2, 2026

OnSite Club (“we,” “us,” or “our”) operates the online store at shop.onsiteclub.ca. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

1. Information We Collect

Information You Provide

  • Order information: Name, email address, shipping address, phone number (if provided)
  • Payment information: Processed securely by Stripe — we do not store credit card numbers
  • Account information: Email and password if you create an account
  • Communications: Emails or messages you send to us
  • Survey responses: Anonymous feedback submitted through our pre-checkout survey

Information Collected Automatically

  • Device information: Browser type, operating system, screen resolution
  • Usage data: Pages visited, time spent, referring URL
  • Cookies: Essential cookies for cart functionality and session management

2. How We Use Your Information

  • Processing and fulfilling your orders
  • Sending order confirmations and shipping updates
  • Responding to your questions and support requests
  • Sending promotional emails (only with your consent)
  • Improving our products and website experience
  • Complying with legal obligations

3. How We Share Your Information

We do not sell your personal information. We share information only with:

  • Stripe: Payment processing
  • Canada Post: Shipping and label generation
  • Supabase: Secure data storage and authentication
  • Resend: Transactional email delivery

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4. Cookies

We use essential cookies to maintain your shopping cart and session. We do not use advertising or tracking cookies. Your cart data is stored locally in your browser using localStorage.

5. Data Retention

We retain order information for 7 years to comply with Canadian tax regulations. Account information is retained until you request deletion. Anonymous survey responses are retained indefinitely for product improvement.

6. Your Rights Under PIPEDA

You have the right to:

  • Access your personal information we hold
  • Correct inaccurate personal information
  • Withdraw consent for marketing communications at any time
  • Request deletion of your personal information (subject to legal retention requirements)
  • File a complaint with the Office of the Privacy Commissioner of Canada

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (TLS/SSL), secure authentication, and access controls. However, no method of transmission over the Internet is 100% secure.

8. Children’s Privacy

Our website is not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised “Last updated” date. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

OnSite Club
Email: contact@onsiteclub.ca
Ontario, Canada

You may also contact the Office of the Privacy Commissioner of Canada if you have concerns about our privacy practices.